Frequently Asked Questions
Everything you need to know about your favorite lanolin-rich essentials.
What makes Lanolips products different from other balms?
Our secret ingredient is Ultra-Pure Grade Lanolin, which mimics human oils more closely than any other substance. It is cruelty-free, sustainable, and holds 200% of its weight in moisture to heal skin naturally.
Are your products safe for sensitive skin?
Yes, our formulas are dermatologically tested and free from artificial fragrances, parabens, petrolatum, and mineral oil, making them ideal for even the most sensitive skin types and nursing mothers.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you test your products on animals?
Absolutely not. Lanolips is a Leaping Bunny certified cruelty-free brand. Our lanolin is humanely sourced from sheep's wool after shearing, a process necessary for the animal's health.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.